tag:status.airtm.com,2005:/historyAirtm Status - Incident History2024-03-29T05:23:04ZAirtmtag:status.airtm.com,2005:Incident/199254712024-02-07T01:22:01Z2024-02-07T01:22:01ZDatabase reset<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>01:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/199028152024-02-03T22:58:49Z2024-02-03T22:58:49ZUrgent Database upgrade<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:52</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/196905312024-01-12T19:27:20Z2024-01-12T19:27:20ZTransactions are not begin updated<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/191406742023-11-16T19:07:56Z2023-11-16T19:07:56ZIntermittent on operations service<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>19:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/189757962023-10-31T06:42:04Z2023-10-31T06:42:04ZDatabase Maintenance<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.airtm.com,2005:Incident/183036562023-08-29T09:15:07Z2023-08-29T09:15:07ZDatabase Upgrades<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>07:21</var> UTC</small><br><strong>Scheduled</strong> - We will be upgrading database components during this time. The app will be unavailable.</p>tag:status.airtm.com,2005:Incident/177131702023-06-30T01:25:49Z2023-06-30T01:25:49ZSchedule maintenance<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>01:25</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>01:05</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtm.com,2005:Incident/173058882023-05-19T23:21:38Z2023-05-19T23:21:38ZCorrecciones que necesitan actualización obligatoria / Fixes that need mandatory update<p><small>May <var data-var='date'>19</var>, <var data-var='time'>23:21</var> UTC</small><br><strong>Resolved</strong> - Las actualizaciones han sido aplicadas y la aplicación se encuentra activa. / The updates have been applied and the app is currently active.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/169047282023-04-18T19:54:30Z2023-04-18T19:54:34ZIntermittent issues with certain operations<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>19:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.airtm.com,2005:Incident/168401672023-04-12T19:15:48Z2023-04-12T19:15:57ZPayment Method Data Base performance problem<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/166215352023-03-22T21:00:00Z2023-03-23T18:09:03ZZero Balance Incident / Incidente de Saldo Cero<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - We had two separate incidents from 03/21/2023-03/22/2023 where users had incorrectly seen their balance as $0.00.<br /><br />Tuvimos dos incidentes separados del 21/03/2023 al 22/03/2023 en los que los usuarios habían visto incorrectamente tu saldo como $0.00.</p>tag:status.airtm.com,2005:Incident/160784412023-02-14T05:00:47Z2023-02-14T05:00:47ZInfraestructure maitenance<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Scheduled</strong> - DataBase update deployment</p>tag:status.airtm.com,2005:Incident/158320412023-01-12T23:49:48Z2023-01-12T23:49:48ZAcceso a la plataforma / Login<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>23:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>23:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.airtm.com,2005:Incident/127951792022-11-11T14:40:17Z2022-11-11T14:40:17ZWyre latency issues<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/107457832022-08-02T17:15:26Z2022-08-02T17:15:26ZIntermittent login issues<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.airtm.com,2005:Incident/103717212022-06-21T18:48:57Z2022-06-21T18:48:57ZIntermittent problems by third parties<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.airtm.com,2005:Incident/102055372022-06-15T02:45:31Z2022-06-15T02:45:31ZOperations (Send Request) Maintenance<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>02:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>02:04</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>02:03</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtm.com,2005:Incident/100665432022-05-25T03:51:32Z2022-05-25T03:51:32ZKafka topics maintenance<p><small>May <var data-var='date'>25</var>, <var data-var='time'>03:51</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>03:42</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>02:56</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>02:37</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtm.com,2005:Incident/99870272022-05-13T22:31:09Z2022-05-13T22:31:09ZOperations Service Problems / Problemas en servicios de operación<p><small>May <var data-var='date'>13</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Resolved</strong> - We've identified the issue and solved the problem.<br /><br />Hemos identificado el caso y solucionado el problema.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing problems in our operations services. We're investigating the problem. <br /><br />Estamos experimentando problemas en nuestros servicios de operaciones. Estamos investigando el problema.</p>tag:status.airtm.com,2005:Incident/97638262022-04-12T02:38:59Z2022-04-12T02:38:59ZOperations RDS<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>02:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>02:08</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/97396382022-04-11T02:30:31Z2022-04-11T02:30:31ZOperations RDS<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtm.com,2005:Incident/96798632022-04-01T10:08:13Z2022-04-01T10:08:13ZPayment Method Maintenance<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:08</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtm.com,2005:Incident/95754332022-03-18T18:23:01Z2022-03-18T18:23:02ZMantenimiento de Base de datos de Operaciones / Operations Database Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:56</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.airtm.com,2005:Incident/94802422022-03-07T16:09:23Z2022-03-07T16:09:23ZScheduled maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtm.com,2005:Incident/85441032021-11-15T19:23:11Z2021-11-15T19:23:11ZUnable to reload virtual cards / No se pueden recargar tarjetas virtuales / Incapaz de recarregar os cartões virtuais<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Resolved</strong> - EN: This incident has been resolved. <br />ES: Este incidente ha sido resuelto.<br />PT: Este incidente foi resolvido.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Investigating</strong> - EN: We are currently investigating this issue.<br />ES: Actualmente estamos investigando este problema.<br />PT: No momento, estamos investigando esse problema.</p>